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New users don’t show up in the GAL for clients using Outlook 2003 Cached Mode clients, because Outlook uses an Offline Address List (aka “Offline Address Book” or OAB), which is generated once every 24 hours by default [read previous post “New user does not show up in GAL“] In this case there are who did show up in the GAL earlier but have disappeared now.With Diagnostics Logging for .– Default Offline Address List On closer inspection:– The reason these recipients show up in the “All Users” Address List is because that Address List is not part of the OAB – only the Default GAL is, as shown in the screenshot below.He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at and is a regular speaker at events including Microsoft Tech Ed and Ignite.

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The Global Address Book (GAL) is a directory of available contact information for UAEX employees.

It can be accessed when using a UAEX Exchange account with Outlook or when logged in to the Outlook Web App.

If you are interested in troubleshooting, and creating network maps, then I recommend that you try NPM now.

Download a free trial of Solar Winds' Network Performance Monitor As an alternative to clicking in the Exchange Management CONSOLE, you could type commands in the Exchange Management SHELL.

I spend a good amount of time traveling/working from my phone, an i Phone.

By default the i Phone will sync your Exchange personal contact list but not your global address list (GAL).

Fortunately, there is a well respected work-around, create a new Global Address List, and then 'update' the mailbox. Solar Winds' Network Performance Monitor will help you discover what's happening on your network.

This utility will also guide you through troubleshooting; the dashboard will indicate whether the root cause is a broken link, faulty equipment or resource overload.

Here is a quick way to copy the GAL to your persona contact list and therefore have everyone in your contact list.

Go to new email in Outlook Click To In the contact list, filter by users and select all Right click and “Add to contacts” Update or update all to reflect changes Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems.

These will be loaded when the OAB is not available. Open the Explorer on the Exchange server Browse to Microsoft\Exchange Server\V14\Client Access\OABThis folder was empty?

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